I. Introduction

Union Bites Ltd (hereafter referred to as “we”) deeply values the privacy of our users. This Privacy Policy is designed to detail the principles and practices we follow when collecting, using, storing, and sharing your personal information, giving you a clear understanding of how we protect your privacy.

II. Collection of Personal Information

  1. User – Provided Information: When you register on our website, place an order, or contact our customer service, you may be asked to provide personal information such as your name, contact information (phone number, email), delivery address, and payment details. This information enables us to process your orders, provide you with services, and communicate with you effectively.
  1. Automatically Collected Information: As you navigate our website, we may automatically collect certain information through technologies like cookies and web beacons. This includes your device information (such as device type, browser version, and operating system), IP address, browsing history, and the pages you visit. This data helps us improve our website’s performance, enhance user experience, and analyze trends.

III. Use of Personal Information

  1. We use your personal information to fulfill your orders, process payments, and provide customer support. This includes communicating order status updates, delivery notifications, and handling any issues or inquiries you may have.
  1. For marketing and promotional purposes, we may use your information to send you personalized offers, product recommendations, and news about our latest dishes, events, and promotions. You can opt – out of these communications at any time by following the unsubscribe instructions in the emails you receive.
  1. We also use aggregated and anonymized data for analytics and research to better understand our customers’ preferences and improve our products and services.

IV. Storage and Protection of Personal Information

  1. We take extensive measures to safeguard your personal information. We store your data on secure servers with industry – standard security protocols, including encryption technologies, to protect it from unauthorized access, disclosure, or misuse.
  1. Your personal information will be retained for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce our agreements.

V. Sharing of Personal Information

  1. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
  1. We may share your information with trusted third – party service providers who assist us in operating our business, such as payment processors, delivery companies, and marketing partners. These partners are contractually obligated to protect your information and use it only for the purposes for which it was shared.
  1. We may also disclose your information if required to do so by law, in response to a legal request (such as a court order or subpoena), or to protect our rights, property, or the safety of our customers and employees.

VI. User Rights

You have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request within a reasonable time frame and assist you in fulfilling your request.

VII. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business needs. When we make significant changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after the updated policy is posted constitutes your acceptance of the new terms.
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