1. General Principles
At Union Bites Ltd, we strive to deliver exceptional food and service with every order. However, we understand that issues may occasionally arise. Our Return and Refund Policy is designed to provide a fair, transparent, and straightforward process for addressing concerns related to your order. Please review the following guidelines carefully to understand your rights and options.
2. Eligibility for Returns and Refunds
2.1 Damaged or Defective Items
If you receive a meal that is damaged, spoiled, or contains foreign objects, you may be eligible for a return or refund. To initiate the process, contact our customer service team within 2 hours of receiving your order. Provide detailed information, including your order number, photos of the affected product, and a description of the issue.
2.2 Incorrect Orders
In the rare event that you receive an order that does not match what you ordered (e.g., wrong items, incorrect toppings), reach out to our customer service immediately. We will work to resolve the issue as quickly as possible, which may include providing a replacement order or issuing a refund.
2.3 Non – Eligible Situations
Returns and refunds are generally not applicable for the following reasons:
- Changes in personal preference (e.g., not liking the taste of a dish).
- Orders cancelled after the cut – off time for order processing.
- Normal variations in appearance or presentation that do not affect the quality or safety of the food.
- Issues caused by improper storage or handling of the product after delivery.
3. Return and Refund Process
3.1 Contacting Customer Service
If you believe you are eligible for a return or refund, please contact our customer service team via email at [email protected] or by phone at +44 7476854366. Our team is available during our business hours [Specify business hours here] to assist you.
3.2 Verification
Our customer service team will review the information you provide and may request additional details or evidence to verify your claim. This process typically takes up to 24 hours.
3.3 Resolution Options
- Refund: If your claim is approved, we will issue a refund to the original payment method used for the order. The time it takes for the refund to appear in your account may vary depending on your payment provider, but it usually takes 3 – 5 business days.
- Replacement: In some cases, we may offer to send you a replacement order instead of a refund. If you accept the replacement, we will prioritize processing and delivering it to you as soon as possible.
4. Exchanges
We do not currently offer exchanges for different menu items. If you would like to try a different dish, we recommend placing a new order.
5. Updates to the Policy
We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services after the changes are made indicates your acceptance of the updated policy.
If you have any questions or need further assistance regarding our Return and Refund Policy, please do not hesitate to contact our customer service team. We’re here to ensure your experience with Union Bites Ltd is a positive one.