1. Delivery Areas
We proudly offer shipping services to addresses within Rugby and its surrounding areas. To check if your location is eligible for delivery, simply enter your address during the checkout process. If delivery is not available to your address, we will promptly notify you, and you can consider using our convenient pickup service instead.
2. Shipping Timeframes
- Standard Delivery: Orders are typically processed and dispatched within 1 – 2 business days. Delivery usually takes 1 – 3 business days from the date of dispatch, depending on your location. For example, addresses closer to our store in Rugby may receive their orders within 1 business day, while those in more remote areas of the surrounding regions could take up to 3 business days.
- Peak Periods: During holidays, special events, or periods of high order volume, processing and delivery times may be extended. We will make every effort to keep you informed of any potential delays and provide updated estimated delivery dates via email or text message.
3. Shipping Costs
Shipping costs are calculated based on the total weight of your order and the delivery destination. The breakdown of shipping fees will be clearly displayed on the checkout page before you confirm your order. As a token of our appreciation, we offer free shipping for orders exceeding a certain value. Keep an eye out for promotions and discounts that may further reduce your shipping expenses.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number. You can use this tracking number to monitor the progress of your delivery on our website’s dedicated tracking page or through the shipping carrier’s official website. Stay updated on the exact location of your order and know precisely when it will arrive at your doorstep.
5. Delivery Exceptions
- Failed Deliveries: If the delivery attempt is unsuccessful due to an incorrect address provided by you, no one being available at the delivery address, or other customer – related issues, the shipping carrier may attempt delivery again on the next business day. If subsequent attempts also fail, we will contact you to arrange for redelivery or pickup from a nearby shipping facility. Additional charges may apply for redelivery.
- Force Majeure: In the event of unforeseen circumstances such as severe weather conditions, natural disasters, strikes, or other force majeure events that disrupt normal shipping operations, we will not be held liable for any delays or non – deliveries. We will, however, keep you informed of the situation and work to resume shipping as soon as possible.
6. Pickup Option
For those who prefer to collect their orders in person, we offer a convenient pickup service at our store located at 46 Featherbed Lane, Rugby, CV21 4LD, United Kingdom. After placing your order, you will receive a pickup confirmation email. Please bring a copy of this email along with a valid photo ID to collect your order during our regular business hours. Orders are usually ready for pickup within 1 – 2 hours after the order confirmation, depending on order complexity and volume.